Complaints Policy

Use this page to raise a concern about a website inquiry, an estimate, or work connected with Fixing Water Damage.

Last updated: October 4, 2026

How to raise a concern

Use the contact form and identify the message as a complaint or project concern. Include your name, a way to reply, the property location, and the approximate date of the inquiry or work. Describe what you expected, what happened, and the outcome you are requesting.

Do not include payment-card details, passwords, or other sensitive financial information. Explain that photos or documents are available rather than assuming the initial form accepts attachments.

Information that helps a review

A written estimate, scope of work, change order, invoice, or earlier correspondence may clarify the issue. Identify the person or company that provided the service so the concern can be directed appropriately. The relevant agreement determines the responsibilities and any project-specific warranty.

Discussing the next steps

Ask who is reviewing your concern and when to expect an update. Review needs depend on the issue and may include checking correspondence, discussing the scope, or arranging a property visit. This page does not promise a fixed response deadline or a particular remedy before the issue has been reviewed.

Escalating a concern

Ask for Ted Sellers when the concern relates to this website or an inquiry submitted here. For work performed by an independent contractor, also contact the company named in your agreement. Keep a copy of your messages and the response.

This contact process does not replace your written agreement or limit any rights or options available under applicable law. A safety emergency should be directed to emergency services, not a website complaint form.

Send a Concern