What information should I include in a service request?
Share the property city, the rooms affected, when you noticed the water, and whether the source has stopped. Include a way to reach you. These details help separate water removal, pipe-related cleanup, and structural drying needs before the scope is discussed.
Can I request cleanup after a frozen or burst pipe?
Yes. Use the request form to describe the leak, affected rooms, and whether water is still entering. Frozen pipe and burst pipe structural cleanup are covered by the service pages. Confirm the cleanup scope separately from any plumbing repair needed to address the water source.
How is the cleanup price determined?
The scope depends on the affected area, materials, access, water removal needs, and drying requirements. Describe the situation when requesting an estimate. A written scope should explain the proposed work and any exclusions; a website request alone does not authorize work or guarantee a price.
Can I request help for a rental or commercial property?
Use the request form to describe the property type, affected units or rooms, and the person coordinating access. Include tenant access restrictions or management requirements that matter to scheduling. The proposed work and availability should be confirmed before anyone treats the request as an appointment.